Returns & Refund

We appreciate your business. If you are not completely satisfied with your purchase, we are here to help. Please see the full details below regarding our return policy and process.

Policy Details

You can return your item 14 days from the date you received it.

Items that can’t be returned include: Discounted / Sale Items

For all returns, the only thing you need to include in your package is the purchased item.

Shipping Fees

• Luminoome will cover shipping fees in when Items are damaged and/or defective, Customer did not order item.Other than that, you will be responsible for most return shipping fees.
• Shipping fees are non-refundable. We strongly recommend that you use a trackable method to ship your return.

If you have any quesiton with the return shipping fees, please contact customer service team: support@luminoome.com

 

Restocking Fees

Luminoome does not charge restocking fees.

Process Details

To return your purchase from Luminoome, place the item securely in in its original packaging, if possible. Please mail your return to the following address:

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Refunds

After receiving your return and inspecting the condition of your item, Luminoome will process your return.

• Please allow at least 1 weeks to process your return.
• Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
• Luminoome will notify you by email when your return has been processed.

If you have any questions concerning our return policy, please contact us at or visit luminoome.com/return-policy

Thank you for shopping with Luminoome!